Join us in congratulating Closet Factory Washington DC designer Michelle Langley on receiving a Best of Houzz 2014 award in Customer Satisfaction!
The Best of Houzz award is given in two categories: Customer Satisfaction and Design. Customer Satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2013. Through a survey and analysis of over 16 million monthly users, Langley walked away with one of the coveted awards.
“Houzz provides homeowners with the most comprehensive view of home building, remodeling and design professionals, empowering them to find and hire the right professional to execute their vision,” said Liza Hausman, vice president of community for Houzz. “We’re delighted to recognize Michelle Langley among our “Best Of” professionals for customer satisfaction as judged by our community of homeowners and design enthusiasts who are actively remodeling and decorating their homes.”
Michelle says the secret to great customer service is rooted in acute attention to detail.
“I really try to take my time with each design and figure out what will work best. I like to give my customers options. I don’t want to just come in, rush through an appointment, sketch something out and then try to pressure them into purchasing”, says Langley. “I also like to stay in touch with my clients even after installation, to see how they are doing and make sure that the design I’ve created for them is meeting all of their needs. Developing and maintaining relationships is essential for great customer service and overall satisfaction” she adds.
Client satisfaction is at the heart of every Closet Factory project, which is what makes each design truly custom and built around a person’s needs. Closet Factory creates completely custom organization solutions, and in order to do that client service always must come first.
“I am truly honored to receive such a prestigious award and pledge to continue providing outstanding service”, says Langley.
Keep up the phenomenal work Michelle!
Follow Michelle Langley on Houzz.
Visit Closet Factory Washington DC online.
Find out for yourself why Closet Factory excels in customer satisfaction nationwide.Fill out the design consultation form to the right and set an appointment with your local Closet Factory designer.
Each of our custom closets is completely personalized and begins with a complimentary design appointment.Schedule a Consult
During the consultation, you and the designer will discuss goals, wish list, and project budget, with the aim of designing a closet organization system that will: