Customer Service

Customer Service

We Take Good Care of You

From your initial request for a design consultation through the final installation, our network of Closet Factory owners and employees want you to be happy.

They are all available for you to get all of your questions answered at each and every step of the way.

With 62 territories in the United States, Closet Factory offers you the ability to always talk to a real live customer care specialist who is close by. Everyone at your local Closet Factory location is dedicated to your complete satisfaction.

How to Schedule an In-Home Design Consultation

You can request a free in-home design consultation by filling out our online signup form. Someone from your nearest location will call you back within 48 hours to set your appointment. You may also contact the location by phone and receive live assistance during business hours Monday through Friday, 8 a.m. – 5 p.m.

How to Place an Order

Orders are placed with your designer or local Closet Factory office. Because no two projects are alike, a design and quote on the project must first be prepared by a Closet Factory designer. The design and quotation is based on the project measurements, as well as the materials and features selected.

How to Set an Installation Date

Installation dates are set at the local office and are generally arranged with you at the point of purchase.

If you require a “rush” job, please alert your designer at the onset of your consultation.


General Contact Information:

Closet Factory
12800 S. Broadway
Los Angeles, CA 90061
Phone: (310) 715-1000