Customer Service Careers

Become the welcoming first impression of Closet Factory. As a Service Coordinator, you’ll be the first point of contact for clients, answering calls with professionalism and warmth while setting the tone for their experience.

Be at the Heart
of Customer Care

In this role, you’re more than a customer service representative, you’re the voice of Closet Factory. You will ensure every client interaction is smooth, timely, and supportive. Service Coordinators must excel in multitasking, setting appointments, scheduling installations, and handling client inquiries with confidence, and warmth. You’ll interact with designers, installers, and clients, overseeing a variety of tasks, from appointment setting to scheduling installations to data entry and customer support. In our fast-paced, client-centric environment, you will build strong relationships, guiding clients through every step with professionalism and care. Join us to grow your career in a role where every day is different, and each interaction offers an opportunity to make an impact.

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Your Journey to Becoming a
Service Coordinator

Our streamlined hiring process is designed to find individuals who thrive in dynamic environments and enjoy supporting clients and team members.

Here’s what to expect:

Phone Interview: Share your experience and motivations.
In-Person or Zoom Interview: Showcase your fit and learn about our company culture.
Professional Development: Begin with a comprehensive onboarding program covering systems, workflows, and best practices. Ongoing training will keep you up-to-date on our products and services.

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We Invest In
Your Success

As a customer service coordinator, you’ll gain hands-on experience with industry-leading tools, have access to resources that simplify your job, and be a part of a supportive team that celebrates success together. Here’s how we support you:

Advanced Training: Our comprehensive onboarding program includes guidance on appointment setting, installation scheduling, and customer relations. Ongoing training sessions ensure you stay informed on customer service best practices.
Customized Tools for Success: Our tailored Salesforce CRM helps you stay organized, manage client interactions, and streamline daily tasks, all while building valuable tech skills.
Resources & Encouragement: With the support of a collaborative team, you will have tools that simplify data entry and scheduling, and provide real-time client insights to help you stay informed and connected at every step.
A Vibrant Team Culture: Work with a dedicated and positive team that values your contributions and encourages you to bring your best self to work each day.