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FAQ’s – Closet Factory

.What do you make besides closets?
We can organize any space in your home. Our products include closets, home offices, entertainment centers, garages, bookshelves, pantries, and more! If you have a space that needs help, we are the company to call.


How much do your closets cost?

Because our closets are so customized, the cost depends on what you choose. You are able to fully control the cost to fit your budget. We are happy to send a Design Consultant to your home for a free consultation. Once your design is completed, we will be able to provide you with the total installed cost.


How experienced are your designers?

Our Design Consultants are well-trained professionals. In addition to their previous experience, they complete a thorough Closet Factory designer training program when they are hired. They also attend our continuous training and review sessions each month. They are constantly updated with what is new and innovative.


How long is the initial appointment?

A consultation with a Designer lasts usually 1 to 2 hours. During that time the Design Consultant will show you all of our products, an actual model of a closet, photographs of work that we have done and samples of the materials and finishes. The Design Consultant will take a complete inventory of the items you want to store in that area and, working with you, design the perfect system to meet your needs and desires.


May I fax my designs and get a price quote?

Yes, you can fax your designs and we’ll give you a quote. However, it may be better if we send a Design Consultant to your home to check your design and offer suggestions that may improve it. This visit is without fee or obligation.


Do you have financing available?

A variety of financing programs are available. Your Design Consultant will provide full details. You may select the one best for you.

May I pay by credit card?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. You may also pay by personal check, cash or choose one of our financing options.


How long after the appointment can we get an installation?

The average time was 10 days to 2 weeks before COVID hit. The increased popularity of home improvement products along with supply chain issues that pop up here and there have increased the lead time for the majority of our locations. We will try to work with your time-sensitive desires however you should discuss dates for a rush job with your designer prior to purchasing.  The products you select have always had an influence on the installation dates and lead time required to get specialty items ordered and received.


Do you attach the unit to the wall?

Although most of our units are floor-based, we do attach our closets to the walls. This allows us to use the wall, instead of backing to provide the required structural rigidity.


How long will it take to install my system?

The design, materials, and specialty items can dictate how many days the project will need for installation. Smaller closets that are $4,000 or less are usually installed in one day. Larger orders and complex designs take longer. Our Installers are thoroughly trained and courteous. When done, the unit will be clean and ready to use.

Schedule a free design consultation with a designer.

Each of our custom organization systems is completely personalized and begins with a complimentary design appointment.

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What should I expect?

During the consultation you and a designer will discuss your wish list, desires, and project budget, with the aim of designing an organization system that will:

  • Turn your dream into reality
  • Organize you efficiently
  • Create space for everything
  • Maximize the space
  • Create optimum visibility
  • Display your personal items
  • Add value to the home
  • Harmonize with the décor