Customer Service
 

• From your initial request for a design consultation through the final installation, our network of Closet Factory owners and employees want you to be happy.

  They are all available for you to get all of your questions answered at each and

• every step of the way.

  With 62 territories in the United States, your most direct line of communication is at your local Closet Factory location where everyone is dedicated to your complete satisfaction.

How to Schedule an In-Home Design Consultation

• You can request a free in-home design consultation by filling out our online signup form and someone at the location will call you back within 48 hours
• to set your appointment. You may also contact the location by phone and receive live assistance during business hours Monday through Friday, 8AM – 5PM.

How to Place an Order

• Orders are placed with your designer or local Closet Factory office.  Because no two projects are alike, a design and quote on the project must first be
• prepared by a Closet Factory designer. The design and quotation is based on the projects measurements, materials and features selected.

How to Set an Installation Date

• Installation dates are set at the local office and are generally arranged with you at the point of purchase.
• If you require a “rush” job, please alert your designer at the onset of your consultation.